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Botswana Railways invites fully qualified Botswana Citizens with a good record of accomplishments to apply for the position of Customer Relationship Manager tenable in Botswana Railways Headquarters, Mahalapye. This position reports to the Director of Business Development within the Business Development Department.

Main Purpose of the Job

To effectively coordinate the customer relationship management process in order to ensure the delivery and maintenance of the best possible level of customer services.

Position Requirements:
Education: Degree in Business Administration with a concentration in Marketing or related discipline.
Experience: Five years post-qualification experience in a similar role.

Competencies:
• Strong analytical skills
• Business acumen
• A Team player with leadership skills
• Teamwork focused
• Sound project management skills
• Excellent interpersonal and communication skills
• Strong negotiation skills

Key Results Areas:
• Budget planning and control
• Sales and marketing initiatives
• Relationship management
• Service delivery
• Customer satisfaction
• Self-development

Remuneration
Botswana Railways offers a competitive salary and benefits.

More Information

• JOB APPLICATION DETAILS If you meet the above requirements and believe that you can make a significant contribution to the operations of Botswana Railways, please forward your applications together with your Curriculum Vitae (CV), certified copies of Omang and qualifications and at least three references to:
  Director of Human Capital
  Telephone: 4711375
  Botswana Railways
  Private Bag 0052
  MAHALAPYE

  Only shortlisted candidates will be responded to.
  Closing date: February 14, 2020

15 Feb 2020 (10 days left)