Customer Relationship Manager – Botswana Railways

By | February 5, 2020

Customer Relationship Manager – Botswana Railways

JOB TITLE

Customer Relationship Manager – Botswana Railways

JOB LOCATION
Gaborone
JOB PRESENTATION
Botswana Railways invites fully qualified Botswana Citizens with a good record of accomplishments to apply for the position of Customer Relationship Manager tenable in Botswana Railways Headquarters, Mahalapye. This position reports to the Director of Business Development within the Business Development Department.

Main Purpose of the Job

To effectively coordinate the customer relationship management process in order to ensure the delivery and maintenance of the best possible level of customer services.

Position Requirements:
Education: Degree in Business Administration with a concentration in Marketing or related discipline.
Experience: Five years post-qualification experience in a similar role.

Competencies:
• Strong analytical skills
• Business acumen
• A Team player with leadership skills
• Teamwork focused
• Sound project management skills
• Excellent interpersonal and communication skills
• Strong negotiation skills

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Key Results Areas:
• Budget planning and control
• Sales and marketing initiatives
• Relationship management
• Service delivery
• Customer satisfaction
• Self-development

Remuneration
Botswana Railways offers a competitive salary and benefits.

More Information

  • JOB APPLICATION DETAILS If you meet the above requirements and believe that you can make a significant contribution to the operations of Botswana Railways, please forward your applications together with your Curriculum Vitae (CV), certified copies of Omang and qualifications and at least three references to:
    Director of Human Capital
    Telephone: 4711375
    Botswana Railways
    Private Bag 0052
    MAHALAPYE

    Only shortlisted candidates will be responded to.
    Closing date: February 14, 2020