Business Analyst – Omni-channel

Business Analyst – Omni-channel

  • Job ID: 5937
  • Position Type: Full-Time
  • Job Function: Information Technology
  • Workplace Type: Head Office
  • Division: TFG Infotec
  • Province: Western Cape
  • Location: Cape Town North
  • Suburb: Parow (Parow)

Position Description:

We’re looking to add great new talent to our Omni-channel portfolio for an assertive and independent Business Analyst. The candidate will play an intermediary role between the technical team and the business assisting in the definition and implementation of Omni-channel projects for the Group. If you are committed to quality, then join our drive to develop world-class IT solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.


With 28 retail brands that trade in fashion, jewellery, accessories, sporting and outdoor apparel, cellular, homeware and furniture, TFG is one of the leading retail groups in Africa. Besides South Africa, TFG also has a presence in Ghana, Botswana, Zambia, Namibia, Lesotho, Swaziland and Kenya through various TFG retail brands.


TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.

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During 2017, TFG grew to over 3 800 outlets, with more than 23 000 employees to serve in excess of 10.3 million customers in 32 countries.


TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service


Key performance areas:


  • Build in-depth knowledge of the various Omni-channel systems
  • Evaluation and analysis of information
  • Working in an agile environment, working closely with the Product Owner and Scrum Master
  • Provide guidance to the business as required in order to determine optimal solutions
  • Facilitate workshops and requirements gathering sessions
  • Document and analyze existing ‘AS-IS’ and develop ‘TO-BE’ business processes
  • Elicit, understand and document business and user requirements into user stories
  • Produce documentation and user stories, including flowcharts, use cases, wireframes and any other diagrams required to clarify business understanding
  • Assist developers with the unit and integration testing
  • Facilitate User Acceptance Testing sessions
  • Ensure that project scope is managed and deadlines met
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To qualify for this position, you will need:


  • A relevant tertiary qualification
  • Business Analysis diploma or qualification
  • Omni-channel background and/or experience would be advantageous
  • Experience as a Business Analyst on IT projects
  • Experience in working across all levels of business (Junior users through to Executive level)
  • Good interpersonal skills
  • Planning and organising skills
  • Sound business acumen
  • High level of influence and credibility
  • Strategic thinking ability, with an analytical approach to problem-solving
  • Effective communication skills
  • Good facilitation skills
  • A strong customer service focus
  • To be able to anticipate and evaluate the impact of possible problem solutions prior to implementation
  • To provide change management support
  • To be self-motivated and able to work under pressure to tight deadlines
  • To be able to work as part of a team