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How to Unlock Your NSFAS Wallet With NSFAS Chat

How to Unlock Your NSFAS Wallet With NSFAS Chat

NSFAS has changed the way how they communicate with students who accidentally locked their NSFAS wallets. Instead of emailing or sending cases through their NSFAS connect system, they now have a new way to handle queries from students. For a few months, you are not able to use the NSFAS connect anymore and they replaced their system with NSFAS Chat.

So what changed? And how do you unlock your NSFAS wallet using their new system, NSFAS chat?

How to Reset Your NSFAS Wallet?

Your wallet will be blocked if you (accidentally) wrote your password wrong 3 times. NSFAS will block the account because of safety measures, they don’t want the wrong person to access your account and claim your funds. Forgetting your password is very annoying, especially if you were 100% sure you used the right password.

They will also block/lock your account when the system sees unusual activity in your myNSFAS account. The reason for this could be that you changed your cellphone number and you need to ask for a reset.

So you are annoyed and frustrated and now your account is blocked and you need to reset your NSFAS wallet. Where do you start?

1. To reset your NSFAS wallet you need to login to your myNSFAS account.

2. When you are logged into your account, click on NSFAS Chat. This will connect you to one of the consultants that will assist you.

3. In order to assist you with resetting your account they will request you to provide your ID number, your cellphone number and your email address.