Service Delivery Manager IT South Africa Teaching Jobs 2021
Service Delivery Manager – IT
Service Delivery Manager IT South Africa Teaching Jobs 2021 | job details include
- Division: Support Office
- Business Unit: Internal
- Minimum experience: Mid-Senior
- Company primary industry: Education Management
- Job functional area: Information Technology
Job Description
Overall Purpose of the Job:
The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the ICT team to achieve those expectations to a high standard.
Educational Requirements:
Minimum:
- ICT Diploma.
- ITIL v3 Foundation.
Ideal:
- Undergraduate ICT or business degree.
- ITIL v3 Practitioner.
- Project Management (e.g. PMP, PRINCEII, etc…).
- Legal Requirement:
- Valid Driver’s License.
- Training (On the job training should the present incumbent leave):
Minimum:
Performance management, Situational Leadership, Managing complaints/Grievances, Excellence in team leading and management, Conflict Management.
Ideal:
Performance management for line managers, Managing diversity, Social Styles, Discipline and dismissals, Presentation skills, Effective writing for business, Emotional Intelligence, Persuasion skills, Communication intelligence.
Experience – Minimum requirements – type and number of years:
- Network Administrator/Senior ICT Support and – 3 years.
- Senior Network/Systems Administrator – 2 years (OR).
- Junior Service Delivery Manager – 2 years (OR).
- Experience in management at a Senior Supervisory capacity – 2 years.
Responsibilities:
Output 1 – Manage Quantity and Quality of IT Services Required:
- Negotiates and establishes Service Level Agreements (SLAs) with Business and OLA’s with technical staff.
- Reduction in SLA targets that are missed and/or threatened.
- Improves customer satisfaction and perception.
- Reduces SLA breaches caused by underpinning contract and/or OLA breaches.
Output 2 – Service Delivery:
- Total number and percentage increase in fully documented SLAs in place.
- Increase of SLAs agreed against operational services being run.
- Increase in completeness of Service Catalogue versus operational services.
- Facilitating change and release management processes.
- Compilation and submission of fortnightly Service Delivery reports.
Output 3 – Provision of cost effective and managed services:
- Reduces costs related to ICT service delivery.
- Reduces the cost of monitoring and reporting SLAs.
- Increases the speed and accuracy of developing SLAs.
- Compiles ICT budget for campus and oversees spend.
- Completes procurement processes (e.g. quotes) timeously and accurately.
- Manages CAPEX applications, Purchase orders, asset management, etc…
- Effectively communicates and coordinates tasks and projects with campus ICT staff.
Output 4 – Manage the Interface with the Business and Users:
- Increases services covered by SLAs.
- Documents and agrees processes and procedures in place (e.g. framework).
- Reduces outstanding SLAs.
- Attends and reviews minutes of campus operations meetings periodically.
- Schedules meetings with campus senior management teams periodically.
Output 5 – Staffing:
- Along with campus management, defines a career path for campus ICT staff.
- Along with campus line manager, conducts EDW, goal settings and reviews for campus ICT staff.
- Along with the ICT Manager, establishes and defines succession planning for the role.
- Ensures that campus ICT staff attend regular training to ensure that they meet the requirements of their role and keeps up with the maintenance thereof.
Communication Requirements:
Verbal communication and examples:
- Meetings and planning sessions with campus ICT teams – day to day activities on campus.
- Campus ops meetings – short and medium term planning of campus operations.
- Weekly ICT ops meetings –short and medium term planning of ICT operations, tasks and projects.
- Weekly Change Control – short and medium term planning and execution of changes.
- Supplier/vendor meetings – typically on operational matters.
Written communication and examples:
- Fortnightly Service Delivery reports – highlights of campus operations over the period including actionable points and recommendations.
- Change management – communication to stakeholders on upcoming changes e.g. OneDrive.
- E-mail communication to various business stakeholders.
Competency Requirements:
Skills:
- Leadership.
- Interpersonal and communication.
- Analytical and problem solving.
- Diligence and sense of ownership.
Behavioural Attributes:
- Judgement.
- Financial prowess.
- Risk taking.
- Communication.
- Decisiveness
ADvTECH, in line with POPIA (Protection of Personal Information Act) will attempt to ensure the confidentiality of all applicants for this role. All reasonable measures will be in place to protect personal information but will be used in the recruitment, selection, and reporting process. By submitting your application for this position, you are recognising and accepting this disclaimer.
Please apply online via the ADvTECH Career Portal:
https://advtech.simplify.hr/vacancy/nzdug7
(If you do not have an existing account on the ADvTECH Career Portal, you will need to register on their website. You do not need to register on the ISASA site)
ADvTECH is an equal opportunity employer. Only successful candidates will be notified. Preference will be given to EE candidates.
Recommended:
Government Vacancies in South Africa
Amazon Vacancies In South Africa
Grade 4 6 English Educator South Africa Teaching Jobs 2021
Maths Teacher South Africa Teaching Jobs 2021
Aftercare Supervisor South Africa Jobs 2021
Apprentice Teachers Ormonde South Africa Teaching Jobs 2022
Apprentice Teachers Ruimsig South Africa Teaching Jobs 2022
ECD Substitute Teacher Paulshof South Africa Teaching Jobs 2021
Art & Design Graduate Apprentice South Africa Teaching Jobs 2021
Computer Science Graduate Apprentice South Africa Teaching Jobs 2021
Foundation Phase Teacher Paulshof South Africa Teaching Jobs 2021
Intermediate Phase Literacy Teacher Northriding South Africa Teaching Jobs
Intermediate Phase Teacher Grade 4 6 Boksburg South Africa teaching Jobs
Intermediate Phase Teacher Grade 4 6 Paulshof South Africa teaching Jobs
Primary School Afrikaans Teacher Boksburg South Africa teaching Jobs
Setswana Teacher Boksburg South Africa teaching Jobs
Associate Dean of Instruction Paulshof South Africa teaching Jobs
Literacy Instructional Coach South Africa teaching Jobs
Science Teacher South Africa teaching Jobs
Afrikaans Teacher South Africa teaching Jobs
Business Studies Teacher South Africa teaching Jobs
English Teacher South Africa teaching Jobs
Humanities Teacher South Africa teaching Jobs 2021
isiZulu Teacher South Africa teaching Jobs 2021
Early Childhood Instructional Coach South Africa teaching Jobs 2021
Afrikaans FAL Teacher South Africa teaching Jobs 2021
Senior Prep Maths Teacher South Africa teaching Jobs 2021
Head of High School South Africa teaching Jobs 2021
High School Accounting Teacher South Africa teaching Jobs 2021
Business Studies Teacher South Africa teaching Jobs 2021
High School Chemistry and Physics Teacher South Africa teaching Jobs 2021
Afrikaans Teacher South Africa Teaching Jobs 2021
Business Studies Teacher at ADvTECH Schools South Africa Teaching Jobs 2021
First XV Assistant Rugby Coach South Africa Teaching Jobs 2021
Senior Mathematics And AP Mathematics Teacher South Africa Teaching Jobs 2021
Middle School Social Studies Teacher South Africa Teaching Jobs 2021
Middle School Social Studies Teacher Pretoria South Africa Teaching Jobs 2021
Middle School Counselor Grades 6 8 south Africa Teaching Jobs 2021
High School Counselor South Africa Teaching Jobs 2021
Middle School Language Arts Teacher South Africa Teaching Jobs 2021
Middle School Physical Education Teacher South Africa Teaching Jobs 2021
Middle School Spanish Teacher South Africa Teaching Jobs 2021
Specialised Dynamic Teachers South Africa Teaching Jobs 2021
Life Science Gr 11 And 12 Teacher South Africa Teaching Jobs 2021
Estate Manager South Africa Teaching Jobs 2021
Student Teacher Programme South Africa Teaching Jobs 2021
IT Junior Support Technician South Africa Teaching Jobs 2021
Mathematics and Mathematics Literacy Educator Grades 8 To12 South Africa Teaching Jobs 2021
Physical Science/Natural Science South Africa Teaching Jobs 2021
School Business Manager South Africa Teaching Jobs 2021
Pre Primary Greek Language Teacher South Africa Teaching Jobs 2021
Playschool Greek Language Teacher South Africa Teaching Jobs 2021
Academic Head Curriculum Development and Innovation South Africa Teaching Jobs 2021
Class Teacher and Relief Teachers South Africa Teaching Jobs 2021
HOD isiZulu South Africa Teaching Jobs 2021
Locum Gr 6 7 Afrikaans & Natural Science Teacher South Africa Teaching Jobs 2021
Head of Pre Primary Phase South Africa Teaching Jobs 2021
Head of Learning Support South Africa Teaching Jobs 2021
Intermediate Or Senior Phase Teacher South Africa Teaching Jobs 2021
School Administrator South Africa Teaching Jobs 2021
Front Office Receptionist South Africa Teaching Jobs 2021
Receptionist Or Office Administrator South Africa Teaching Jobs 2021
Basketball Coaches South Africa Teaching Jobs 2021
Cricket Coaches South Africa Teaching Jobs 2021
Water polo Coaches South Africa Teaching Jobs 2021
Afrikaans First Additional Language Teacher South Africa Teaching Jobs 2021
College Design and Visual Arts Teacher South Africa Teaching Jobs 2021
Academic Support Or Remedial Therapist South Africa Teaching Jobs 2021
Geography and History Teacher South Africa Teaching Jobs 2021
PA to the Principal and Receptionist South Africa Teaching Jobs 2021
Grade 8 To12 Housemother South Africa Teaching Jobs 2021
Educator High School Senior English Home Language IEB South Africa Teaching Jobs 2021
Intermediate Phase Teacher with FAL Afrikaans Qualification South Africa Teaching Jobs 2021
Grade R Teacher South Africa Teaching Jobs 2021
Life Sciences Maritime Economics Educator South Africa Teaching Jobs 2021
Teacher Setswana South Africa Teaching Jobs 2021
Junior House Mother High School South Africa Teaching Jobs 2021
Admissions Officer and Assistant Marketer South Africa Teaching Jobs 2021
Mathematics And Math Literacy Teacher South Africa Teaching Jobs 2021
Mathematics And Math Literacy Teacher South Africa Teaching Jobs 2021
Senior Primary School Teacher South Africa Teaching Jobs 2021
Junior IT Technician South Africa Teaching Jobs 2021
isiZulu Second Language Teacher Paulshof South Africa Teaching Jobs 2021
Visual Arts Educator South Africa Teaching Jobs 2021
Teacher Accounting Business Studies South Africa Teaching Jobs 2021
Assistant Teacher Academic Support Trainee South Africa Teaching Jobs
Teacher Grade 00 South Africa Teaching Jobs
Assistant Teacher Academic Support Trainee South Africa Teaching Jobs
Part Time Voice Teacher South Africa Teaching Jobs
Grade 8 And 9 Facilitator South Africa Teaching Jobs
Piano and Keyboard Teacher Part time South Africa Teaching Jobs
Intermediate Phase Afrikaans Teacher and Foundation Phase Teacher South Africa Teaching Jobs
Print Clerk South Africa Teaching Jobs
English Home Language And First Additional Language South Africa Teaching Jobs
Part Time Woodwind Teacher South Africa Teaching Jobs
Deputy Principal, Senior FET Phase South Africa Teaching Jobs
Deputy Rector Pupils South Africa Teaching Jobs
Teacher College Crawford Business Studies South Africa Teaching Jobs
JOB DESCRIPTION Pretoria Campus School Counselor PreK Grade 8 South Africa Teaching Jobs
JOB DESCRIPTION Part Time Music Teacher Pre Kindergarten to Grade 2 South Africa Teaching Jobs
Elementary Learning Support South Africa Teaching Jobs 2021
Elementary School English Language Learners South Africa Teaching Jobs 2021
Part Time Afrikaans Teacher Position South Africa Teaching Jobs 2021
Full Time Grade 7 Teacher South Africa Teaching Jobs 2021
Junior Preparatory Teacher South Africa Teaching Jobs 2021
Marketing and Public Relations Co Ordinator South Africa Teaching Jobs 2021
Teacher High School History South Africa Teaching Jobs 2021
Mathematics Teacher Primary School South Africa Teaching Jobs 2021
Elementary School English Language Learners South Africa Teaching Jobs 2021
Part Time Afrikaans Teacher Position South Africa Teaching Jobs 2021
Full Time Grade 7 Teacher South Africa Teaching Jobs 2021
Junior Preparatory Teacher South Africa Teaching Jobs 2021
Marketing and Public Relations Co Ordinator South Africa Teaching Jobs 2021
Teacher High School History South Africa Teaching Jobs 2021
Mathematics Teacher Primary School South Africa Teaching Jobs 2021
Grade 5 Class Teacher 2022 South Africa Teaching Jobs 2021
Internship 2022 South Africa Teaching Jobs 2021
Information Technology Technician South Africa Teaching Jobs 2021
Teacher CAT Intersen Phase IT South Africa Teaching Jobs 2021
Teacher Mathematics South Africa Teaching Jobs 2021
Teacher Engineering Graphics & Design EGD Physical Science South Africa Teaching Jobs 2021
Mathematics and Physical Sciences Teacher IEB South Africa Teaching Jobs 2021
Speech Language Therapist South Africa Teaching Jobs 2021
Mathematics Grade 6 South Africa Teaching Jobs 2021
Innovative Senior Mathematics Teacher South Africa Teaching Jobs 2021
Teacher Musiek Music Gr 8 to12 South Africa Teaching Jobs 2021
Head of Department Afrikaans Huistaal Gr 8 to12 South Africa Teaching Jobs 2021
School Librarian South Africa Teaching Jobs 2021
isiXhosa GET FAL And SAL Educator Secondary Faculty South Africa Teaching Jobs 2021
Foundation Phase Teacher Grade R South Africa Teaching Jobs 2021
Subject Head : English First Language
Teacher Engineering Graphics And Design EGD South Africa Teaching Jobs 2021
Life Orientation Specialist Teacher IEB South Africa Teaching Jobs 2021
Head of Preparatory School South Africa Teaching Jobs 2021
Head of Sport College South Africa Teaching Jobs 2021
English HL and FAL Educator Grade 7 to12 IEB South Africa Teaching Jobs 2021
High School Afrikaans First Additional Language Educator South Africa Teaching Jobs 2021
Occupational Therapist South Africa Teaching Jobs 2021
School Psychologist South Africa Teaching Jobs 2021
Social Sciences or Geography Teacher South Africa Teaching Jobs 2021
Locum Geography Teacher South Africa Teaching Jobs 2021
ICT Teacher South Africa Teaching Jobs 2021
Intermediate Phase Teacher Africa Teaching Jobs 2021
Foundation Phase Teacher South Africa Teaching Jobs 2021
Mathematics Locum Grade 8 to 11 South Africa Teaching Jobs 2021
Geography Locum GRADE 8 to 11 South Africa Teaching Jobs 2021
Compliance Officer South Africa Teaching Jobs 2021
isiZulu 1st Additional Language Teacher South Africa Teaching Jobs 2021
Head of isiZulu FAL and Intermediate Teacher South Africa Teaching Jobs 2021
Pre-Prep Teacher Grade 000 Grade R South Africa Teaching Jobs 2021
Accounting and EMS Teacher South Africa Teaching Jobs 2021
Learning Support Specialist South Africa Teaching Jobs 2021
Technology Teacher Senior Phase IEB South Africa Teaching Jobs 2021
HOD History Grade 10 to12 and Social Sciences Grade 7 to 9 South Africa Teaching Jobs 2021
Afrikaans and Creative Arts Intermediate Phase South Africa Teaching Jobs 2021
Coding Robotics and Technology Intermediate Phase South Africa Teaching Jobs 2021
Natural Science Natural Science and Technology and Life Skills South Africa Teaching Jobs 2021
Teacher Afrikaans Geography South Africa Teaching Jobs 2021
Teacher Life Science Natural Science South Africa Teaching Jobs 2021
Teacher Mathematics South Africa Teaching Jobs 2021
Teacher English South Africa Teaching Jobs 2021
Teacher Natural Science Life Science South Africa Teaching Jobs 2021
Secretary South Africa Teaching Jobs 2021
Student Teacher Bursary Program South Africa Teaching Jobs 2021
Teacher Economic Management Science EMS Mathematics South Africa Teaching Jobs 2021
Teacher Afrikaans South Africa Teaching Jobs 2021
Teacher Tourism South Africa Teaching Jobs 2021
Peripatetic Contract Piano Teacher South Africa Teaching Jobs 2021
Ed Tech Mentor Curriculum and Innovation South Africa Teaching Jobs 2021
HOD Mathematics South Africa Teaching Jobs 2021
Intermediate Phase Teacher South Africa Teaching Jobs 2021
Director of Cricket South Africa Teaching Jobs 2021
Science and Mathematics Teacher IGCSE South Africa Teaching Jobs 2021
Intermediate Phase Remedial Classroom Teacher South Africa Teaching Jobs 2021
Peripatetic Contract Piano Teacher South Africa Teaching Jobs 2021
Grade 5 Teacher Intermediate Phase South Africa Teaching Jobs 2021
Part Time Art Teacher Grades 4 to 7 South Africa Teaching Jobs 2021
Part Time Sesotho Teacher South Africa TeachingJobs 2021
English Teacher Part Time South Africa Teaching Jobs 2021
Afrikaans Educator South Africa Teaching Jobs 2021
Afrikaans Teacher South Africa Teaching Jobs 2021
Teacher Mathematics South Africa Teaching Jobs 2021
Teacher Computer Science South Africa Teaching Jobs 2021